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Privacy Policy

We keep your account and payment data secure when you move funds through Touch 'n Go eWallet, Boost, or GrabPay. This policy explains what information we collect, how we use it, and the choices you have regarding your data.

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DATA QUESTIONS

Contact Us About Your Privacy

Reach our support team if you want to review what data we hold, request a correction, or ask about how your information is used. We respond to privacy requests through the same channels that handle account and payment questions.

Team online

Live Chat

Open the chat widget in your account dashboard and select the privacy topic to speak with a support agent who can walk you through your data rights and answer policy questions in real time.

Email Support

Send your privacy question or data request to our support email address. Include your account username so we can verify your identity and respond with the specific information you need.

Account Settings

Log in and navigate to account settings to update your contact details, change communication preferences, or request account closure, which also covers data deletion under applicable regulations.

SECURITY PRACTICES

How We Protect Your Information

Your account credentials and wallet transaction details are encrypted during transmission and stored using industry-standard security measures. We limit internal access to personal data, monitor for suspicious login patterns, and require verification before processing withdrawal requests to your Touch 'n Go eWallet, Boost, or GrabPay account.

Encrypted Transfers

Payment data moving between your wallet app and our platform uses secure protocols so transaction amounts, wallet IDs, and account numbers stay private while deposits and cashouts are processed.

Access Controls

Only authorized personnel can view full account details, and each access is logged. When you contact support, agents verify your identity through account-specific questions before discussing sensitive information.

Data Minimization

We collect only the information required to run your account and complete wallet transactions. Optional marketing preferences are separate, and you can opt out at any time without affecting core account functions.

Your Rights

You can request a copy of your data, ask us to correct inaccurate details, or request account deletion where local law permits. Contact support through live chat or email to start any of these processes.

Privacy Policy FAQ

We collect your username, email address, password, and wallet details when you register. During deposits and withdrawals through Touch 'n Go eWallet, Boost, or GrabPay, we record transaction amounts and timestamps to maintain your account history.

We do not sell your personal information. Payment processors see transaction details needed to clear deposits and cashouts, and we may share data with regulators when required by local law in jurisdictions where our service operates.

Log in to your account and go to settings to update your email, wallet preferences, and communication choices. For a full data report or corrections beyond account settings, contact support via live chat or email with your request.

When you request account closure, we stop using your data for marketing and disable login access. Transaction records are retained for the period required by applicable regulations, then securely deleted according to our data retention schedule.

Cookies keep you logged in as you move between the lobby and cashier, remember your wallet preference, and help us understand which game categories players visit most. You can manage cookie settings in your browser preferences.

Use live chat in your account dashboard or send an email to our support address. Include your username and describe your request so we can verify your identity and respond with the information or action you need.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.